Helping Restaurant Managers Win Every Shift
By real-time, AI-powered shift support from people who’ve run the floor.
Our Story
When I stepped in as fractional COO for an 11-unit restaurant group in San Jose, the business was bleeding over $13 million. Labor ran 60–70%. Cooks worked full shifts no matter how slow it got. Managers weren’t trained to make real-time decisions — or even look at the numbers.
It was chaos. Shifts that should have been profitable were sinking under wasted labor, missed guest service, and food going in the trash.
I rolled up my sleeves.
I trained managers to read shift reports and spot decision points. I built pro forma labor tools that showed exactly when to make cuts. I coached them to step in and save tables before guests walked out.
It worked. Labor dropped to a manageable level. Service improved. Waste went down.
But there was a problem: I couldn’t be in all 11 locations at once. If I spent too much time in one store, another would slip back into old habits. The skill took years for me to develop — and my managers didn’t have that kind of time.
That’s when it hit me:
What if AI could be me — watching the data in real time, prompting managers exactly when to act?
- Jess, Founder & CFO
What We Do
Pivot is an AI-powered shift assistant built from real-world restaurant experience. It connects to your POS, watches your live shift data, and alerts managers the moment action is needed — whether it’s cutting labor, jumping on a table before they leave, or pausing prep to prevent waste.
Instead of letting problems happen and analyzing them after the fact, Pivot helps managers stop losses in the moment — when it matters most.
Why We’re Different
Built by operators, for operators – This isn’t software dreamed up in a boardroom. It’s built by people who’ve turned around high-volume restaurants.
Real-time shift prompts – While other tools deliver reports, Pivot delivers instant, actionable alerts.
Behavioral learning – The more you use it, the more it adapts to your restaurant’s flow.
Easy integration – Works with POS systems you already have.
Our Vision
We believe great restaurants are built on great people — but even the best managers can’t be everywhere at once. Our vision is to give every manager a second set of eyes, a trusted partner that sees what they can’t, catches what they miss, and helps them lead with confidence. With Pivot, no guest is forgotten, no opportunity is lost, and no shift ends in chaos.
Meet Our Founders
Jessica Watson
CEO/CFO
Kristal Americus
Head of Customer Success
Fernanda Mendoza
COO
Meet Our Partners
IKRC
CTO Advisor/Developers
Stephen Webster
Strategic Advisor
Join Us!!
Be one of the first to use Pivot in your restaurant.